Shipping & Return Policy
All orders are shipped within 2-3 business days from Colorado in discreet packaging.
Returns, Refunds and Exchanges
We've never had a Venus Mat returned only, occasionally, exchanged for a different cover.
- For orders placed within the USA, we'll refund or exchange your order in full upon receipt of the unused Venus Mat. Just email us within 30 days of purchase, and we'll send you a prepaid return label, plus the difference in cost of an exchange.
- For international orders, due to the high cost of international shipping, returns and exchanges are not accepted.
- The shipping cost of your order is based on the weight of your package, and your location. Before the final checkout page you will be shown the cost of shipping.
- International services are also available at checkout (international shipments may incur customs fees, for which Venus Matters is not responsible).