Shipping & Return Policy
All orders are shipped within 2-3 business days from Colorado in discrete packaging.
Returns, Refunds and Exchanges
We've never had a Venus Mat returned only, occasionally, exchanged for a different cover. For orders placed within the USA, we'll refund your order in full upon receipt of the returned Venus Mat. Just email us within 30 days of purchase, and we'll send you a prepaid return label.
For international exchanges, you will be responsible for the difference (if any) in price and the new shipping charges.
The shipping cost of your order is based on the weight of your package, and your location. Before the final checkout page you will be shown the cost of shipping. International services are also available at checkout (international shipments may incur customs fees, for which we cannot be responsible).
PLEASE NOTE: for customers outside the USA: Due to the high cost of shipping, international orders aren't eligible for free returns; original international shipping fees are nonrefundable. If you need to exchange or refund your order, please email customer service: firstname.lastname@example.org